BathGems
54 Reviews

54 seller reviews of BathGems

Review by HU-874583741 Verified Buyer
Review by HU-602356616 Verified Buyer
Review by DIANE NADEAU Verified Buyer
timely - looks like it is well packaged. Still waiting for the installers...
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Review by HU-546009454 Verified Buyer
Review by leighclendenin Verified Buyer
Packed wonderfully!
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Review by Ashley Grieb Verified Buyer
I ordered this vanity as part of a complete-gut bathroom remodel, so the whole project centered around this. I contacted the seller when I made the purchase to request a cut sheet so that my contractor could start the rough-in of the plumbing and electrical. I was told they would get the information to me the next day, but they ghosted me - they never sent the information, even after I followed up a couple of times - this cost me a whole week of time on the entire project. When the vanity arrived, there was a defect in the countertop, and even though I reported the defect within the timeframe allowed per the policy, the seller denied my request. I tried contacting the seller on my own, but they did not answer the phone or return my calls. Houzz contacted the seller for me, but the seller refused to honor the policy to send a new countertop due to the defect; they only offered a small amount of money instead, which was not nearly enough to have covered repairs. Houzz representatives continued to act as my advocate to the seller, but the seller continued to refuse sending me a new product, despite my compliance with the policy. They finally upped their cash offer to be enough to cover repairs, so I finally took the offer because I was so frustrated and just needed to be done with it all. This seller caused me a great amount of time, money, and frustration. They do not respond to their customers and only act when they are pestered. This seller does not honor the policies or their own word. Terrible.
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Review by jsavula Verified Buyer
Review by Luke Wing Verified Buyer
Great experience!
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Review by wtatarouns Verified Buyer
Review by Daniel Lewis Verified Buyer
Easy deliver or pick up
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Review by HU-182172507 Verified Buyer
On time. Packed conveniently in two crates, top and bottom separate.
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Review by Sarah Buczynski Verified Buyer
Review by Jonathan Young Verified Buyer
Review by HU-431669529 Verified Buyer
Everything was great with the exception of communication about shipping arrival etc. I had to reach out to several people before getting an answer only to find out it had been sitting in a warehouse. I never got a call, all communication was initiated by me.
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Review by James Guilford Verified Buyer
Review by Angie Lorenzi Verified Buyer
It arrived on time and appeared to be packaged well. We had some issues with the shipper used and upon delivery of the first correct vanity the sink had a large crack on it that did not appear to be caused during the shipping process, but it’s unknown what caused it. The seller was quick to send us a replacement without question!
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Review by bch1217 Verified Buyer
Arrived on time and in good condition
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Review by Leila Ratto Verified Buyer
Review by Monica Bravo Verified Buyer
Review by Colleen Verified Buyer
Review by HU-789372625 Verified Buyer
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Review by Karthik Karan Verified Buyer
Review by daniagene7 Verified Buyer
I did not receive the vanity I saw on line. They said I have a refound, I have not seen it ye. They did not send me the Pop-up drain for the sinks.
Review by finchclaydon Verified Buyer
The Naked Lune cabinet arrived with big stains on the top and sides of the cabinet. We are waiting to hear back from Bath Gems. Remodel of bathroom came to a halt. The photo of the Naked Lune vanity was great, but the wood quality and the stains reflect the lack of attention by the maker. It is as though they forgot to spread the finish out and allowed it to dry in various spots-- a yellow/orange blots...
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Review by Irina San Francisco Verified Buyer
Review by Mike Terlizzi Verified Buyer
Fast shipping and great packaging. Product was a great value.
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Review by Cindy Lasher Verified Buyer
I originally purchased the vanity that had the option of including these mirrors, but I did not buy them at the start. I thought I would reuse my old mirror, but I changed my mind, so I was glad when I was able to find these for separate purchase. They were well packed, so they arrived without a scratch on them despite the boxes being beaten up. They will look great in my bathroom remodel!
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Review by nikkistaib Verified Buyer
Arrived in a timely manner and packaged very well. Communication prior to arrival was clear and detailed.
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Review by glennpr09 Verified Buyer
Bath Gems resolved our mis shipment quickly.
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Review by J K Verified Buyer
Review by Marta Jimenez Aquino Verified Buyer
Long wait for delivery. When they finally got here, frames on both mirrors were scratched. Not worth it.
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Review by Lisa Sexton Verified Buyer
Review by trisha1320 Verified Buyer
Beautiful mirror nicely priced a good shipping
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Review by anthonydossantos54 Verified Buyer
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Review by zich6 Verified Buyer
A good seller who sells a very good product at a very fair price.
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Review by zich6 Verified Buyer
Great seller and the sinks arrived in great condition.
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Review by Steve H Verified Buyer
Product arrived broken. It was my fault that I was unable to assess the product for several months and obviously they wouldn't let me return the product at that point. The return policy is very similar to many other online companies (if you read all the info) in that you have 1 day to report damage...however if you didn't inspect in front of the delivery man and report the damage on the bill of lading, it says the damage will not be covered. Mine was delivered to my apt and held there, so I never could have done this anyway. BathGems did offer to sell me the product at "their cost" unfortunately the product is backordered for so long that it wouldn't work for me. However upon going to their website, I found the product for sale and not backordered at all. I asked the rep about this and was told basically, our website isn't up to date and that item is backordered. I put the product in my cart and went all the way to the complete order page and told the rep that I did that. He said the company would have let me purchase the item but then send me an email saying it was backordered (for months). I pushed further, saying I would order the item and see what happened and they could adjust the cost after I did this (I asked if that was acceptable). At that point the rep said, oh I checked again and we do have a shipment coming in after all. At this point they gave me a purchase price for their cost. After all that, I can't recommend using this company. The approach that seemed so helpful at first soon left me very distrusting. Maybe I am the only bad experience, but I would be hesitant to use this company. They also wrote houzz asking to edit or delete my review. Just a heads up for future buyers. Thanks for reading
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Review by nanaflakey Verified Buyer
Was very pleased with the product -- it is beautiful!!! Arrived promptly and the packing job excellent.
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Review by RPM Property Services Verified Buyer
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Review by reidcreager Verified Buyer
This unit was a great value buy that's elegant and well crafted -- far superior for the money than what I saw at the major home improvement stores. The cabinets, sinks and counter all came in immaculate condition thanks to expert and careful packing. The only negative was that the drain pieces weren't quite large enough in circumference to fill the drain holes without leaking, so I had to spend another $70 on two other drains. But overall, a great experience. I would recommend Houzz to anyone.
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Review by smanchester67 Verified Buyer
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Review by smarlbrough Verified Buyer
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Review by lafedd Verified Buyer
Shipping took longer than expected, but product is beautiful. Totally happy with purchase.
Review by grantown Verified Buyer
Vanity arrived, very well packaged. Not yet opened but appears totally undamaged. Many thanks.
Review by veengee Verified Buyer
Review by Helon Wyllie Verified Buyer
One minor blemish on the frame. Great delivery time, excellent packaging. We are very pleased with the rich espresso red/brownish tones especially when the light hits the mirrors. We would definitely recommend this manufacturer. I would give this purchase a 4 3/4 out of 5 because a little more attention to detail or inspection would have been good on the paint job.
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Review by koytch Verified Buyer
I had looked at a variety of places for a bath vanity. It wasn't till I found Houzz that I was amazed at the huge selection and found exactly what I needed. Ordering on-line was quick and easy, and the vanity was shipped within a day. I wasn't sure if the vanity, being shipped across the U.S., would be in great condition when it arrived. I was wrong. It was packed on a pallet, boxed in foam, plywood, and heavy cardboard, and even the glass top had it's own custom wood shipping frame, foam, and box for it. All banded well together. So everything arrived in excellent condition, and within just a few days. I was impressed. I had also noticed the price on-line of the vanity was reduced $100 during the delivery time-frame. I sent a note to Houzz support and they immediately worked with the vendor and I was refunded that difference. Very nice, plus the Houzz support person I was dealing with couldn't be nicer and always kept me up to date. This is the type of company I will always deal with.
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Review by robsize Verified Buyer
Prompt shipment. Couldn't be happier with product-high quality.
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Review by dsubatis Verified Buyer
Review by 2201ckck Verified Buyer
Our Vanity was shipped in 3 days arrived in perfect condition.
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